Terms & Conditions

Introduction

Welcome to the Pro Bike Tool® online store and website, owned and operated by Pro Bike Gear LLC. These Terms and Conditions outline the rules and regulations for the use of our website and online store.

By accessing or using our website and online store, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions stated here, you may not access or use the website or purchase products from our online store.

You must be at least 18 years of age to access or use the website and online store. If you are under 18 years old, you may only use this website and online store with the involvement of a parent or legal guardian.

The Pro Bike Tool® website and online store offers bike tools and accessories like torque wrenches, bike covers, mini pumps, bike repair stands, Allen key sets, and more for passionate cyclists. Browse our extensive catalog of high-quality bike tools and gear designed to make bike maintenance easier.

Definitions

The following terminology applies to these Terms and Conditions and any or all Agreements:

“Client”, “User”, “You” and “Your” refers to you, the person accessing this website and online store and accepting the Company’s terms and conditions.

“The Company”, “Ourselves” and “We” refers to our Company, Pro Bike Gear LLC and the website probiketool.shop.

“Goods” refer to the items offered for sale on the Service.

“Orders” mean a request by You to purchase Goods from Us.

“Service” refers to the Website.

“Website” refers to probiketool.shop, accessible via the internet domain www.probiketool.shop and any other associated webpages, downloadable content, mobile applications, and mobile versions of the website.

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Privacy Policy

Before you continue using our website, we advise you to read our Privacy Policy regarding our user data collection. It will help you better understand our practices.

Placing Orders and Prices

By placing an Order for Goods through the Service, you warrant that you are legally capable of entering into binding contracts.

All prices are displayed on the website and online store in US Dollars ($). We make every effort to provide accurate pricing information, however we cannot be held responsible for pricing errors.

In case a product’s correct price is higher than our stated price, we will notify you before processing your order. You will have the option to purchase the product at the correct price or to cancel your order.

If a product’s correct price is lower than our stated price, we will charge you the lower amount and process your order.

We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.

Prices for our Goods may change from time to time, but changes will not affect any Order that we have confirmed in an Order Confirmation email.

Products Information

We aim to provide enough information about each product on the website and online store for you to make an informed purchasing decision. However, we do not warrant that product descriptions, colors, information or other content available on the website and online store are accurate, complete, reliable, current, or error-free.

The actual color and style of a product you receive may vary from the images on the website, depending on your computer equipment and various other factors. All products are subject to availability, and we cannot guarantee that an item will be in stock. We reserve the right to discontinue products without prior notice.

Payment

We accept the following payment methods on our website and online store:

Credit Cards: Visa, MasterCard, American Express, Discover
PayPal
Apple Pay
Google Pay

When you provide your payment information and confirm your order, you authorize our processing of your payment for the total amount of your purchase.

We will charge your payment method at the time we receive your order. If your payment fails, we will cancel your order and notify you of the failure.

Shipping and Delivery

Delivery Estimates

We aim to ship all orders within 1-3 business days after receiving and confirming your order and payment. Delivery times vary based on your selected shipping method:

Standard Shipping: 3-7 business days
Expedited Shipping: 2-5 business days
Express Shipping: 1-3 business days

Delivery estimates are just that – estimates. We cannot guarantee exact delivery times, as delays may occur during shipping and delivery.

We do our best to ensure all orders arrive by the estimated delivery date. But we do not guarantee delivery by a specific date, especially during periods of high order volume like the holiday season. If your order will be delayed beyond the estimated timeframe, we will notify you.

Shipping Restrictions

We currently ship to addresses in the United States and Canada only. We do not ship to P.O. boxes or any addresses outside of the U.S. and Canada.

Certain products have additional shipping restrictions based on size, materials, or shipping carrier regulations. We will inform you of any restrictions when you place your order.

Shipping Charges

Shipping charges vary based on your order total, shipping address, and selected shipping method. We will calculate and display the shipping costs at checkout before you complete your order.

Orders under $75 incur a $5 shipping fee
Orders over $75 qualify for free standard shipping
Additional charges apply for expedited and express shipping

Lost/Undelivered Packages

Please allow up to 7 business days from the estimated delivery date for your order to arrive before contacting us about lost or undelivered packages.

If 7 business days have passed since your estimated delivery date and your order has not arrived:

Check with all members of your household to confirm no one accepted the package.
Check around the delivery location for the package.
Contact the shipping carrier and verify the delivery status of your shipment.

If the carrier confirms they delivered your package but you cannot locate it, please contact us right away so we can investigate and potentially file a claim.

Returns and Refunds

We want you to be fully satisfied with all products you purchase from our online store. We will accept unused products for return under the following conditions:

Items must be returned within 30 days of the delivery date.
Items must be in new, unused condition with all original packaging and labels.
You must submit proof of purchase with your return (copy of receipt, invoice, or packing slip)

Return Process:

Contact us to obtain a Return Authorization Number (RMA number).
Ship items back to our returns facility at your own expense.
Include the RMA number and proof of purchase with your return.

Once we receive and inspect your return, we will process your refund. We will refund the cost of the item(s) to your original payment method.

We do not refund original shipping charges for returns. You are responsible for all return shipping costs unless the return is a result of our error.

Returns sent back to us without a valid RMA number may not qualify for a full refund.

Exceptions:

We cannot offer refunds for:

Gift cards or gift certificates
Personalized, customized, or made-to-order items
Internationally shipped items due to customs fees
Items damaged after delivery due to improper use or care

Please contact us if you have any questions about our Returns and Refunds policies.

Intellectual Property Rights

All content included on our site and online store, such as text, graphics, logos, button icons, images, audio clips, product names, digital downloads, and data compilations is the property of Pro Bike Gear LLC or its affiliates, partners, suppliers and licensors and is protected by United States and international copyright laws.

The compilation of all the content on our site and store is the exclusive property of Pro Bike Gear LLC and protected by U.S. and international copyright laws.

All product names, trademarks and registered trademarks are property of their respective owners. We reserve the right to make any changes to our website, policies, and Terms and Conditions at any time.

Our Refund Policy

Please read this refund policy carefully. This refund policy applies to all products sold through the probiketool.shop website and online store.

Below we set out the refund policy and procedure that applies when you return a product to us.

We will accept unused products for return under the following conditions:

Items must be returned within 30 days of the delivery date.
Items must be in new, unused condition with all original packaging and labels.
You must submit proof of purchase with your return (copy of receipt, invoice, or packing slip).

Return Process:

Contact us to obtain a Return Authorization Number (RMA number).
Ship items back to our returns facility at your own expense.
Include the RMA number and proof of purchase with your return.

Once we receive and inspect your return, we will process your refund. We will refund the cost of the item(s) to your original payment method.

We do not refund original shipping charges for returns. You are responsible for all return shipping costs unless the return is a result of our error.

Returns sent back to us without a valid RMA number may not qualify for a full refund.

Exceptions:

We cannot offer refunds for:

Gift cards or gift certificates
Personalized, customized, or made-to-order items
Internationally shipped items due to customs fees
Items damaged after delivery due to improper use or care

Please contact us if you have any questions about our refund policy.

Our Shipping Policy

Our goal is to deliver your order in a timely, cost-effective manner. Please read our shipping policy carefully before placing an order. This shipping policy applies to all purchases from the probiketool.shop online store.

Delivery Estimates

We aim to ship all orders within 1-3 business days after receiving and confirming your order and payment. Delivery times vary based on your selected shipping method:

Standard Shipping: 3-7 business days
Expedited Shipping: 2-5 business days
Express Shipping: 1-3 business days

Delivery estimates are just that – estimates. We cannot guarantee exact delivery times. We do our best to ensure orders arrive by the estimated delivery date. But we do not guarantee delivery by a specific date, especially during periods of high order volume like the holiday season. If your order will be delayed beyond the estimated timeframe, we will notify you.

Shipping Restrictions

We currently ship to addresses in the United States and Canada only. We do not ship to P.O. boxes or any addresses outside of the U.S. and Canada.

Certain products have additional shipping restrictions based on size, materials, or shipping carrier regulations. We will inform you of any restrictions when you place your order.

Shipping Charges

Shipping charges vary based on your order total, shipping address, and selected shipping method. We will calculate and display the shipping costs at checkout before you complete your order.

Orders under $75 incur a $5 shipping fee
Orders over $75 qualify for free standard shipping
Additional charges apply for expedited and express shipping

Lost/Undelivered Packages

Please allow up to 7 business days from the estimated delivery date for your order to arrive before contacting us about lost or undelivered packages.

If your order does not arrive within 7 business days:

Check with all members of your household to confirm no one accepted the package.
Check around the delivery location for the package.
Contact the shipping carrier and verify the delivery status.

If the carrier confirms delivery but you cannot locate the package, please contact us right away so we can investigate and potentially file a claim.

Limitation of Liability

Pro Bike Gear LLC and our directors, officers, employees, agents, vendors, partners, contractors, affiliates and content or service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages arising from your use of the website, online store, or any goods purchased through the store.

These limitations apply to any damages or injury arising from anything occurring on the website or online store, such as errors, omissions, interruptions, defects, viruses, delays, computer malware or unauthorized access to or alteration of your data and content.

In no event will our total liability to you for any damages exceed the amount paid by you to us for goods ordered through our online store.

Indemnification

As a condition of your use of the Pro Bike Tool website and online store, you agree to indemnify Pro Bike Gear LLC and our parent company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, liabilities, damages, and costs, including reasonable attorneys’ fees, made by any third-party due to or arising out of:

Your violation of these Terms and Conditions
Your violation of any rights of another person or entity
Your use of the website and online store

This indemnification obligation will survive any termination of these Terms and Conditions or your use of the website and store.

Copyright and Trademarks

The contents of the Pro Bike Tool website and online store are protected by copyright and trademark laws under U.S. and foreign laws and international conventions.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the website and online store content in any way.

The Pro Bike Tool name, logo, and all related names, logos, product and service names, designs and slogans are trademarks of Pro Bike Gear LLC or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs and slogans on this website are the trademarks of their respective owners.

User-Submitted Content

If you submit any materials or comments to our website or online store, you agree that:

Your content does not violate any third party copyright, trademark, privacy, publicity or other personal or proprietary rights.
You grant us a non-exclusive, royalty-free, perpetual and irrevocable worldwide license to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content on our website, online store, social media, and in any media worldwide.
You waive any moral rights you may have in the content and warrant that you have the right to make these warranties and transfers of rights.
You understand your content may be edited or removed at our sole discretion.
You understand submitting content does not guarantee we will use or post your content on our website, store, or social media.

Changes to These Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updated versions of the Terms will be posted here on our website and are effective immediately once posted.

Please check back frequently to review the latest Terms. By continuing to access or use the website and online store after a change, you agree to the updated Terms and Conditions. If you do not agree with the new terms, you must stop using our website and store.

Violations of These Terms and Conditions

We may disclose or report any activity we suspect violates these Terms and Conditions, including to law enforcement officials or other government authorities.

We may terminate your access to or ability to use the website if we determine you have violated these Terms and Conditions.

Contacting Us

If you have any questions about our Terms and Conditions, please contact us at:

Email: [email protected]

Phone: 1-800-123-4567

Address:
Pro Bike Gear LLC
123 Bike Lane
Portland, OR 97204